Term of Payment & Cancellation Penalty Policy

A valid credit card is required to confirm each reservation. On confirmation, a deposit will be charged to the card by Asia Web Direct Co., Ltd. and CB Richard Ellis (Thailand) Co., Ltd. as follows;

All periods

Accommodation Payment
1st Charge: At the time of booking, 10% of total booking value will be charged by Asia Web Direct Co., Ltd.
2nd Charge: Within 5 days after confirmation, the balance of total booking value will bed charged by CB Richard Ellis (Thailand) Co., Ltd.

Damage DepositWithin 5 days after confirmation, the damage deposit will be charged along with the balance payment by CB Richard Ellis (Thailand) Co., Ltd. Damage deposits of each property are all mentioned in Room Rates and will not be calculated in the Total Booking Value. If CB Richard Ellis (Thailand) Co., Ltd. proves that the stay haven’t created any damages or lost, then this damage deposit will be released within 15 days after check out.

Cancellation Policy
If the booking is cancelled 45 days or more prior to arrival date, 75% of total booking value will be refunded by CB Richard Ellis (Thailand) Co., Ltd.
If cancellations are made 31-44 days prior to arrival, 50% of total booking value will be refunded by CB Richard Ellis (Thailand) Co., Ltd.
If cancellations are 30 days or less prior to arrival, all deposit will become non-refundable.
No Shows; all deposit will become non-refundable.
Shortening Stay: all deposit will become non-refundable.

Damage Deposit
The damage deposit will be applied to your credit card together with your balance payment. These charges may include but are not limited to any damages, additional housekeeping, excessive cleaning, missing inventory, missing keys, telephone charge, rental items or additional nights stay etc which will be charged automatically against your damage deposit. Checkouts after 11 am, which have not been pre-arranged, will be subject to a charge against the damage deposit. Any monies due in excess of the damage deposit will be subject to further deduction from your credit card.

Check In
Check in is 02:00 p.m. unless otherwise arranged with the owner/property manager. An information package will be available at the unit with additional information on the resort, which you may find useful.

Do not forget to bring your check- in package, which has been emailed to you upon acceptance of your reservation, as it will have emergency contact numbers and pick up details or directions for finding and accessing your unit.

Check Out
Check out is 11:00 a.m. unless otherwise arranged at least 24 hours in advance of departure. Failure to check out by this time may result in a surcharge to your security deposit.

Maid Service
Daily maid cleaning and linen changing is available as stated in the details of each property.

Telephones
Villas may have phones for your convenience which allow you to make local calls. We strongly suggest you to purchase a local prepaid sim card, which can be arranged upon request to the owner/property manager, to make mobile phone calls or long distance calls.

Internet
Internet connection may also be available. Prepaid internet service with a local ISP can be purchased upon request to owner/property manager. Some villas or apartments may have hi-speed internet access. Price varies depending on each house policy.

Swimming Pool (where individual to booked units)
Owners provide no lifeguard and guests take full responsibility for their own safety and risk.

Misuse of the Property
Asia Web Direct Co., Ltd. and CB Richard Ellis (Thailand) Co., Ltd. reserve the right to interrupt service and evict guests due to noise complaints or any type of property abuse without a refund. Illegal activities will be cause for immediate eviction by local police.

Liability
Asia Web Direct Co., Ltd. and CB Richard Ellis (Thailand) Co., Ltd acts as an agent for each property owner and accepts no liability for property loss or damages, nor liability for injury, accidents, delay, or any irregularity. Furthermore, guests are responsible for their villa or apartment during occupancy, and must lock windows and doors securely at all times when not on the premises. You must also observe all precautions given by your escort or local contact.

Maintenance
Please notify the owner/property manager as detailed in the check-in package as soon as possible if a problem relating to the rental property exists. Every effort will be made to rectify any problem in a timely manner. No refund or rate adjustment will be made for malfunction of air conditioners, TV’s, appliances, pool or any other malfunction. Repairs will be made as soon as possible after notification.

Substitutions
Should a booked property become unavailable due to disaster or sale by owner, we reserve the right to transfer guests to equivalent accommodation or fully refund at our discretion. Prior notice will be given if possible.

Refusal of Business
Past guests who have breached these terms and conditions will be refused future rentals.

Web Site Guarantee
All rates posted on Phuket.com at the time of your reservation made are guaranteed.

Important information for all guests
As the properties that Asia Web Direct Co., Ltd. and CB Richard Ellis (Thailand) Co., Ltd. offers are not official tourist structures, such as hotels, residences, etc. but private houses. As such they do not have standards or categories that are internationally recognized. Instead they reflect, in their architecture and furnishings, the local traditions and the personal taste of the owner.

Asia Web Direct Co., Ltd. and CB Richard Ellis (Thailand) Co., Ltd. have carefully chosen properties which provide level of quality within which it believes that any person can find satisfaction. Asia Web Direct Co., Ltd. and CB Richard Ellis (Thailand) Co., Ltd. cannot however exclude the possibility that these differences can sometimes result in minor inconveniences - due to the special nature of the architecture and of traditions in the area.

Applicable law
These conditions and any contract to which they apply are governed in all respects by Thailand law and Thailand courts only shall have jurisdiction in relation to any claim or dispute arising out of, or connected with them.