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| GM with
British Ambassador - David Fall |
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He also served as a sailor on the Belgian Navy supply
ship Godetia while doing his compulsory military service.
Now this father of two, when not busy running the
226-room Dusit Laguna Resort, or overseeing the 28
villas under development, enjoys playing squash and
tennis, swimming, cycling and – when he gets
the chance – going skiing.
Did you always want to work in the hotel business? How did you
get into it?
Always, ever since I was 16 and worked in a restaurant at weekends
for pocket money. I decided to study in that direction, and after
I finished my studies I went straight into the hotel industry. It’s
a decision I’ve never regretted; it’s an industry full
of challenges and rewarding moments.
What is your motto in running a hotel?
Never say “No” to a guest; never ask staff to do something
you are not willing to do yourself; and enjoy your job.
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| Miss
Universe at Dusit Laguna Resort |
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How long have you been running the Dusit Laguna
Phuket?
For two and a half years now.
What do you think is the greatest challenge in working in Thailand?
Creating a sense of urgency in Thai people. I believe this is a
phrase that doesn’t exist in the Thai language.
What do you think about the Phuket hotel industry in general?
It will be heading towards a great future for at least the next
10 years. But it will also face challenges such as a shortage of
skilled foreign-language-speaking staff, along with problems of
infrastructure – roads, the airport and so on – being
unable to keep up with the pace of economic development.
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| 20th
Anniversary of Laguna |
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What is the overall plan for the coming high season
and for 2008?
Foremost is to satisfy our guests so they will come
back again next year. Then in 2008, we’ll be
continuing with refurbishment of hotel rooms and,
of course, the launching of our ocean-front pool villas
and lagoon pool villas.
Any thoughts you would like to share with our readers?
We are using the gifts of heaven to create heaven on earth. I want
to encourage all your readers to experience this, first hand, at
our resort.
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